Navigating the Social Security Administration: Options for Advocates April 14, 2026

Over the past 15 months, the Social Security Administration (SSA) has experienced a turbulent period marked by far-reaching organizational changes: the deepest staffing reductions in its history, office restructuring, inconsistent and shifting policies on accessing walk-in service at field offices, and increased reliance on automated and online systems.

These changes have had a significant impact on the ability of advocates who serve claimants and beneficiaries to interact with the agency. This webinar will outline the current state of customer service at SSA and equip advocates with practical strategies for getting things done within the agency. Join us for a conversation among panelists that will provide useful information for advocates who are currently representing claimants and beneficiaries at SSA.