Creating an (Almost!) Stress-Free Experience for Persons with Dementia and Their Family Members June 02, 2026

$22.00 – Base Price

Creating an (Almost!) Stress-Free Experience for Persons with Dementia and Their Family Members. Presenter: Jennifer L. FitzPatrick MSW, LCSW-C, CSP. Do you look forward to needing a hospital, nursing home, hospice, or any other health/mental health service? Neither do our patients, clients and family caregivers, particularly when there’s a dementia diagnosis! Even though clients, patients and caregivers dread needing us, we have a lot of control over how they ultimately perceive the experience of receiving necessary services. When we make a health or mental health experience less stressful for persons with dementia and their family members, there are better clinical outcomes, less complaints, and fewer malpractice claims. This engaging program based on strategies covered in Reimagining Customer Service in Healthcare will help you better understand the mindset of those you serve who are impacted by dementia, and make necessary changes so patients, clients and family caregivers are better set up for success.