➡ From Child Welfare Information Gateway NJ:
Australia: Delivering on Digital: The Innovators and Technologies That Are Transforming Government
Stanford Social Innovation Review – June 13, 2016
Old and outdated desktop applications require caseworkers to slog through page after page of often irrelevant questions, required checks, and input boxes. The systems are often accessible only from the office and shut out key players such as courts or service providers. Caseworkers can’t access or update case files from the field, much less locate the information in a quick, intuitive manner. The IT systems are designed, it seems, to chain caseworkers to their desks and eat up their time when they could be in the field serving clients.
http://ssir.org/articles/entry/delivering_on_digital_innovators_and_technologies_transforming_government